Solutions and techniques
Installation is highly straightforward; simply connect the device to a power source and refer to the “Quick Start Guide” for installation in various scenarios.
Generally, no maintenance is required, but it is recommended to periodically inspect the connections and update the firmware.
You can download the latest firmware/software from the official website and follow the instructions for updates.
Hestia offers a highly stable global communication service. Under clear, cloudless conditions at 23.5°N latitude, with a signal strength where SINR < -9 and RPSP < -130, the measured success rate is 99%, with 90% of transmissions taking 10 seconds, and 95% taking 30 seconds.
Utilize the App to verify satellite positioning and visibility (including taking photos), activate the device, retrieve logs to assess SN/Timestamp/imsi/imei/RSRP/SINR, and upload the log information to assist customer support staff in resolving issues.
You may obtain assistance through the contact methods on the official website or by calling the customer service hotline at +886 0800-615-666.
Yes, Hestia supports multiple connection modes to meet different equipment requirements. It is compatible with Modbus RTU, connected via RS485 4Pin.
You can view and manage real-time data through the dedicated Hestia management platform or application. Alternatively. Please contact your sales representative.
Yes, Hestia provides standard warranty services. Please refer to the warranty policy at the time of purchase for detailed terms and conditions.
User manual and documents download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
